1 edition of An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry found in the catalog.
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). Following a comprehensive survey of the current literature on CRM, it describes the development of a new intelligent CRM (I-CRM) framework, which integrates in a single approach different innovative analytical methods. Unlike conventional approaches, this new methodology can handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solutions for their major complaints, hence promoting business development. The thesis also describes the successful application of the method to a real-world case: the virtually immeasurable number of complaints from truck drivers at the port city Fremantle in Western Australia.
|Statement||by Alireza Faed|
|Series||Springer Theses, Recognizing Outstanding Ph.D. Research|
|Contributions||SpringerLink (Online service)|
|The Physical Object|
|Format||[electronic resource] /|
|Pagination||XXII, 349 p. 98 illus., 11 illus. in color.|
|Number of Pages||349|
Town planning as it affects the Western Region.
stallion book for 1996.
Shadows in the grass
Volcanoes, Earthquake 5E: Centennial Edition, EarthInquiry: Earthquakes and Plate Boundaries & EarthInquiry
Listening to western broadcasts during the Polish events of August to November 1980
Legislation pertaining to veterans health care, compensation, and other benefit programs
Anthology of Music for Analysis
The moral poetry of Pope
Downloading, post-processing, and electronic transfer of bibliographic data
Paths to contemplation
The best of Steptoe and son
Winds of evil